Robotic Process Automation (RPA) Software
Let RPA Software Replace Human Executors For Straight-Through Processing
Robotic process automation is the execution of a business process by a software application or set of computer programs. Here, the computer programs control the actions of an application as per the rules/business logic stored in the business rule engine or BRE. Robotic process automation software basically mimics the execution of a process that is being done by its human counterpart but with more accuracy and without human error. It gives a booster shot to organizational productivity by providing efficiencies in terms of a faster pace, less or no human workforce, and a straight-through automation manner.
Replace humans with RPA software Applications to Save Cost and Increase Customer Experience
A large business organization may have hundreds of different software applications developed over a period of time to cater to different requirements. Some of these are developed in-house and the remaining ones are bought from different vendors. Basically, to deliver a service to the customer, one should be able to communicate to take/send information from all these applications, and then a human user will process this information and provide the service to the customer as per his/her requirement.
In the above-mentioned scenario, if the business wishes to bring RPA software in place then with the help of various application connectors available in an RPA application, all the business applications running in the organization can be integrated together. This shall ensure the RPA software application is sending/receiving the required information from all the applications based on the rules defined in the system. Based on the information it has, it can automatically be delivering the required services to the customer in real time and without any human intervention. This will help organizations to reduce the cost incurred on the human workforce and for the customer, ensuring faster service delivery in the fastest possible time thereby increasing the customer experience.
Get a huge competitive advantage with the help of RPA software
The Institute for Robotic Process Automation (IRPA) states, “Out of every 100 steps, a human is likely to make 10 errors, even when carrying out somewhat redundant work. Robots are trustworthy, consistent, and tireless.” Robotic process automation software is immune from human error and ‘being exhausted’ and is available 24×7, whenever you need it. Additionally, it helps organizations utilize their human resources in other critical areas as RPA can be used to perform repetitive and voluminous tasks without committing mistakes or fraud.
Eventually, businesses get a huge competitive advantage in terms of cost and customer experience as the efficiency of their workforce increase drastically and customer servicing is available round-the-clock.
Make Your RPA Implementation More Powerful by Marrying It With BPMS
By bringing robotic process automation software into your organization your aim is to perform repetitive tasks like fetching data using API calls, reading files, validating the business rules, etc. in the same way you would get it done by human executors. Whereas, with BPMS you aim at optimizing the business process to make human decision-making faster, creating alignment of all the resources in line with the corporate strategy of a business enterprise. Real-life situations practically require a combination of straight-through and human decisions. In case Robotic Process Automation Solutions software fails to deliver the desired result, a BPMS can take over and it routes those tasks to the exception handling team where with manual interventions such tasks can be completed.
Why Do You Need Robotic Process Automation Software
Many enterprises are using old systems that do not have the APIs or the APIs do not provide the required data to be used in process execution. Such enterprises are left with the choice of developing new and expensive APIs ecosystems and sometimes even replacing the applications themselves. RPA allows the creation of scripts or programs that automate data entry and retrieval. By going through the BPMS plus RPA capability, the business can leverage the power of BPMS which encompasses many powerful approaches or technologies besides RPA, API integration, etc.
Although RPA and BPMS operate with a similar process logic that is based on rules, events, and actions, the context for their usage is very different from each other. Robotic Process Automation Solutions is used to address tasks at a personnel level but at a much higher speed and BPMS addresses business-level problems that create an opportunity for continuous improvement or operational excellence. Moreover, RPA and BPMS are incomplete without each other. If an RPA-based straight-through process fails the BPM can take it over and easily route the request to a workflow where humans are engaged to complete a task.
Feel free to ask us for a case study of a Consumer Durable Loan Origination solution that demonstrates the combined power of RPA and BPMS.
Features & Functionalities of RPA
Classification of Document and Email, based on the metadata and content, allows efficient distribution and allocation of work among multiple departments.
Low Script Automation
This less code development or low-code framework reduces the amount of hand-code-writing and facilitates quick delivery & deployment of business process workflows.
Tabular and Graphical reports are used in impact analysis by various bot activities and corrective actions are suggested to improve the number of straight-through scenarios.
A work item or case not fulfilling the criteria for the auto-robotic step gets queued under the manual activity list as per business logic to ensure operational continuity.
FRAMEWORK & API TOOLKIT
It provides the canvas for automation and well-thought APIs (Application Programming Interfaces) that fulfill a wide range of requirements for human or robotics work steps.
ROUTING RULES ENGINE
The Rules Engine moves the work on-the-fly from one step to the next based on business rules and allocates tasks to different executors (humans & robots).
Areas Where Enterprises Exploit RPA The Most
Banks - LOS (Consumer Durables, Retail, SME, Corporate), A/c Opening, etc.
Insurance - Customer On-boarding, Claims Settlement, Compliance, etc.
Shared Services & Outsourcing - Accounts Payable, Receivable, etc.
Govt Orgs - E-Governance, E-Office, Less-Paper Digital Initiatives, etc.
Manufacturing & FMCG - Sales Visit Tracking, Order Provisioning, etc.
Life Science & Pharma - Clinical Trials, Medical Representative Visits, etc.
Tech/Services Orgs. - Platforms for Business Transaction, Delivery Tracking, etc.
Housing Finance/NBFCs - Mortgages, Builder Inventory & NOC, etc.
Banking & Financial Services
We serve some of the world’s largest Banking and Non-Banking players in Retail, SME & Corporate and take pride in creating new benchmarks in automating their business process operations.
Insurance & Third-Party Administrators
As the Insurance & TPA organizations take digital transformation targets, our solutions automate their journeys for Claims Settlement, Policy Servicing, New Business Expansion, etc.
Shared Services & Outsourcing Orgs
The Captive Shared Services Centers and BPO/KPO require a flexible automation platform with robotics capabilities to fulfill their customer’s horizontal & vertical needs, faster.
Technology & Services Organizations
Our forte in product development helps us offer independent applications development projects to Clients who wish to invest in their own IPR creation on a pure services model.
Manufacturing & FMCG
Our product suite integrates the ‘back-office’ with ‘field operations’ through mobility, regardless of whether the business processes automation is for sales or customer services.
Life Sciences & Pharmaceuticals
The business processes such as Clinical Trials, Research Documentation, Geo-location Tracking, Exception Reporting, etc. are the key automation areas in this sector.
This sector is increasingly embracing Workflow & DMS-based government-to-citizen services, e-governance, e-office solutions with the objective of creating less-paper offices.