Gold Loan Software Solutions
Digitalize gold loan disbursements for India’s Leading Bank, reducing TAT, boosting customer retention and acquisition with our BPM Suite “ServoStreams”.
Project Overview
One of Asia’s largest private banks mandated Servosys Solutions to build a loan factory to sanction Gold Loans in just 8 minutes, as a key product differentiator. Gold Loans traditionally have been manually processed, and borrowers had to wait hours at bank counters to get a sanction or to evaluate their own jewelry price. In a fiercely competitive market, great customer experience is the real differentiator for customer retention and acquisition.
Challenges Faced Without A Gold Loan Software Solution
- Unable to scale sales operations for penetration in remote areas/locations, Unable to plug direct selling agents for support as there was no enterprise mobility.
- Delays in disbursements and complete regulatory requirements.
- Inability to track turnaround time and customer experience parameters.
- Multiple integrations required (Finacle, Finnone, NSDL, EAI, CPCS, Dedupe, SMS gateway, Ext DMS)
Servosys Gold Loan Software Solution Offers
- Data validation based on regulatory norms with the addition of supporting images for compliance checks
- Real-Time Dashboards
- Unified User Interface for end users on mobile and desktop
- Traceability of all approvals and tasks along with higher productivity
- Generating printable forms and security support
Major Benefits: Servoys Gold Loan Software Solutions
- Fastest processing times (automation brought down from 8 hours to 8 minutes)
- Clocking 4000 Loans per day.
- Loan book is the biggest among all banks in APAC.
- 12000 users, 4000 branches and Loan Books greater than USD 1.5 billion.