Gold Loans - Servosys Solutions
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Gold Loan

Streamlining large to small ticket-sized corporate lending processes by providing an automation system,document management system to streamline workflow, improve collaboration, and increase productivity. Connect With Servosys

Project Overview

One of Asia’s largest private banks mandated Servosys Solutions to build a loan factory to sanction Gold Loans in just 8 minutes, as a key product differentiator. Gold Loans traditionally have been manually processed, a borrower had to wait for hours at the bank counters for getting a sanction or for evaluating his own Jewelry price. In the fiercely competitive market, great customer experience is the real differentiator for customer retention and acquisition.

The Challenges Faced Were

  • Not able to scale sales operations for penetration in remote areas/locations, Unable to plug direct selling agents for support as there was no enterprise mobility.
  • Cut down on delays in disbursements and complete regulatory requirements.
  • Inability to track turnaround time and customer experience parameters.
  • Cumbersome multiple system touch points for users.
  • Multiple integrations required (Finacle, Finnone, NSDL, EAI, CPCS, Dedupe, SMS gateway, Ext DMS)

Solutions Offered

  • Data validation according to regulatory norms with addition of supporting images for compliance checks
  • Real Time Dashboards
  • Unified User Interface for end users on mobile and desktop
  • Traceability of all approvals and tasks along with higher productivity
  • Generation of printable forms and Security support

Major Benefits

• Fastest processing times (automation brought down from 8 hours to 8 minutes)
• Clocking 4000 Loans per day.
• Loan book is the biggest among all banks in APAC.
• 12000 users, 4000 branches and Loan Books greater than USD 1.5 billion.