Mr. Ajay Agarwal, in this article, shares his thought about various aspects of RPA (Robotic Process Automation) technologies. The article features the converging opinions of both of the directors of Servosys – Mr. Ajay Agarwal and Hareish Gur – about how the service delivery of tech-driven organizations can be transformed using new-age technologies such as Straight-through-Processing (STP), Business Process Management (BPM), Document Management System (DMS), Mobile Imaging, etc. The article further mentions their views on when such advanced technologies are combined together they drastically improve the service quality, delivery timing and help organizations break silos between consumer’s requirement and supplier’s delivery. Later, apart from various tangible and intangible benefits of RPA, the articles also mention the exceptional performance of Servosys that the company has achieved by exploiting RPA and other advanced technologies for its clients, especially for BFSI companies.